Firebox X10E

Works fine for me.

I support Watchguards and have purchased approximated 30 of them. The x10 has been EOL for about 5 years now. It will not get updates and is not supported by Watchguard. This device is essentially a $50 paperweight.

My company has deployed WatchGuard products, including the little "Edge" and older "SoHo" products, since 2001. Several of the units we purchased then are still in service, including the larger "Firebox II" and "Core" appliances. We are a federally-regulated business, meaning that we undergo various security examinations, penetration tests, etc., several times a year. We have never been cited for anything related to a WatchGuard product. I may sound like an advertisement for WatchGuard, and I suppose I could be - - we've used many of their products, especially the SSL Mobile VPN and hardware-based Branch Office VPN. Amazing stuff, though expensive. But when you can buy WG stuff that is in good shape, used, for a low price, it is superior. Especially the VPN. I have the X10E in my home office, and we have several at our branches. We maintain support agreements, and we have always gotten the service and consulting that we needed - - though, as another poster indicated, it is not as rapid as one might hope. WG tries to be "Enterprise Grade," and compares very well to Cisco in our experience.

This product works well until it doesn't and then frankly you might as well throw it away as the customer support is appalling! I had my Firebox for two months until it just stopped working. Getting hold of customer support was easy enough unfortunately, it's only available Monday through Friday 6am - 6pm depending on your time zone. Therefore, bottom line if you are a normal working Joe and leave your house early or get home at a normal time of day, you are frankly screwed! Just to rub salt into the wound when the problem started I did take off early from the office and called them just after 5pm. After the customary 30 minutes on hold I got through to a tech and we started a few tests. Unfortunately, then we hit 6pm and I was offered the option of paying $150 for "out of hours support" or resuming the conversation within their 6am-6pm coverage. Frankly, I was so disgusted that I gave up and bought a $40 replacement router. However, a few weeks later I actually had a day off so feeling masochistic I thought I'd try and fix the firebox, which after all had cost me $400. Anyway, guess what? Yes, my coverage had expired! So the moral of the story is that I'm sure this is perfectly adequate router. However, unless you work part time or enjoy the luxury of having our own technicians who can spend their day on the phone with their support don't waste your cash! Just buy the $40 router and throw it away when it breaks. PS Just by way of contrast I have a two year Panasonic IP camera that just failed. Their support is available 9am to 9pm and it was still covered by the warranty!