Question 1

Why can't you change batteries in snake's head.  The phillips head screws turn but nothing happens.   Useless if you can't change batteries.

Accepted Answer

Hi K R Smith. We are sorry you are having an issue removing the battery cover. Please reach out to the Terra teams at the following URL and they will do their best to help you troubleshoot. URL: customercare.battatco.com. We understand if you do not wish to troubleshoot to get your toy working and invite you to return the toy through amazon for a refund. Thank you.

Question 2

Can you buy the special tool to open the snake head

Accepted Answer

It's just a very small philips screw driver, found at any hardware store or store that sells tools.

Question 3

How can you change the batteries?

Accepted Answer

The batteries are fairly easy to change but there are a few tips that can be helpful.  First, you need 5 AAA batteries.  On the remote, simply unscrew teh battery compartment with a standard phillips head and replace 2 batteries.

There are 3 AAA batteries in the snake's head.  Turn the snak on its back and you'll see 4 large and 2 small screws.  Tip #1:  don't mess with the small screws.  The four large screws need ot be taken out.  If you look carefully at the screw head you'll see that the screws seem to require a triangle shaped screwdriver head.  Good luck finding one of those.  tip #2:  you can use a 2.5 mm slotted (i.e., regular flat head) screwdriver.  Take your time to carefully place the screwdriver tip into the triangle.  It should be a nice, tight fit.  Unscrew the four screws.

Next turn the snake right-side-up and gently pry the upper part of the head from the bottom. Tip #3:  be careful to not pull on the wires and if the lights for the eyes come out of their slots, simply press them back into place before reassembly.

Tip #4:  with the head cover removed, you'll see the tip of one battery in the first joint to the rear of the snake's head.  grasp the first joint with one hand, hold the head with your other hand and then gently slide the joint away from the head.  The entire battery will now be visible and replaceable.  Turn the snake over and you'll find 2 more AAA batteries in the bottom of the first joint.

After replacing the 3 batteries, reassemble and have fun.

Question 4

What does the button on top of the head do?

Accepted Answer

Hi there. The snake does not offer a button on the top of it's head. Thank you.

ASIN	B07ZFW2NX4
Additional Features	Light, Remote Control
Age Range Description	6 Years +
Animal Theme	Snake
Are Batteries Required	Yes
Best Sellers Rank	#3,682 in Toys & Games ( See Top 100 in Toys & Games ) #133 in Hobby Remote & App Controlled Vehicles & Parts
Brand Name	Terra by Battat
Collection Name	RC Snakes or Electronic Pets (unspecified)
Color	Multi
Customer Reviews	4.3 out of 5 stars 6,834 Reviews
Educational Objective	Science
Finish Type	Shimmery
Global Trade Identification Number	00062243412859
Included Components	Toy
Inner Material	Plastic
Is Assembly Required	No
Is Autographed	No
Item Dimensions	10.51 x 2.76 x 10.04 inches
Item Dimensions L x W x H	10.51"L x 2.76"W x 10.04"H
Item Type Name	Terra by Battat – Remote Control Snake For Kids – RC Snake With Lights – Electronic Snake Toy – Emerald Tree Boa Toy – 6 Years + – Emerald Tree Boa
Item Weight	0.7 Pounds
Manufacturer	Maison Battat Inc.
Manufacturer Maximum Age (MONTHS)	1188.0
Manufacturer Minimum Age (MONTHS)	72.0
Manufacturer Part Number	AN2852Z
Manufacturer Warranty Description	No Warranty
Material Type	Metal, Plastic
Model Name	RC Snake: Emerald Tree Boa
Model Number	AN2852Z
Number of Batteries	5 AAA batteries required. (included)
Number of Pieces	2
Number of Players	1
Operation Mode	remote controlled
Outer Material	Plastic
Play Activity Location	Floor
Power Source	battery
Recommended Uses For Product	Imaginative play, Learning, Educational activities
Scale	miniature
Set Name	Realistic Animal Toys
Size	kids aged 6 and up
Style	Snake (Green)
Sub Brand	Branford Ltd
Supported Battery Types	5 AAA
Theme	Animal
Toy Figure Type	Interactive Gaming Figure
UPC	062243412859
Unit Count	1.0 Count
character	Animals

Emerald Tree Boa

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