Never Lose A Customer Again

Brilliant book. Highly recommend If you never want to lose a customer again. ;-) I wish we had more books in this subject with the quality of content this book has.

très bien

Gostei bastante da abordagem do autor. É um livro que fala sobre retenção de clientes mas com foco nos 100 primeiros dias de um cliente. Um período crítico em relacionamentos com clientes. Leitura fácil e também o autor interage com o leitor ao longo do tempo, o que torna a leitura do livro mais divertida.

A fantastic book , I run a small business and this book has revolutionised our client experience and in turn our retention. I first read this book in 2019 and Despite a pandemic we have a tribe of raving fans who have stuck with us through thick and thin. My management team have all now read this book and it’s no exaggeration to say (along with think and grow rich) no other book has had such a profound positive effect on the way I do business. Buy it now. Read it, digest it, implement it, be patient, be sincere….. reap the rewards

Tolles Buch