Yale YRD450-N-BLE-BSP Assure Lock 2 Plus with Bluetooth Apple Home Keys Smart, Black Suede, No Wi-Fi

AVOID AVOID AVOID - Amazon should be ashamed to even sell this product! I purchased this lock, paid for it to be professionally installed by a carpenter into my door, only to discover it couldn’t be set up to work. After hours of frustration, I contacted Yale support, only to be informed that the app required to operate the lock isn’t available in the UK! Save yourself the trouble and avoid this product if you’re in the UK.

NOT SUITABLE FOR UK Don’t buy app will not work outside US or Canada, but from Yale UK website. Will be requesting full refund from Amazon

I purchased this lock, paid for it to be professionally installed by a carpenter into a brand-new door, only to discover it couldn’t be set up to work. After hours of frustration, I contacted Yale support, only to be informed that the app required to operate the lock isn’t available in the UK! Not only did I waste money on the lock and the installation, but I may now have to replace the entire door due to the specific fitting for this lock. This has been an expensive and infuriating experience. Yale should make it very clear on their product page that this lock is not compatible in the UK. Save yourself the trouble and avoid this product if you’re in the UK.

It seems like the homekey functionality doesn’t work at all. Nothing happens when you tap the home key on the lock. I’ve reached out to support and they did the typical try a factory reset but as expected, that didn’t do anything. It seems like this product hasn’t been well developed / tested and you can find many other similar stories.

Como varios comentarios lo indican, no funciona en México ya que es necesario contar con la aplicación Yale Access que solo está disponible en US/Ca. Me comuniqué a soporte de Yale en Mexico y me confirmaron lo mismo, este producto no funciona en México debido a la aplicación Yale Access. Lo que hice fue crear una cuenta de Apple para tener acceso a la App Store de US, descargar Yale Access y hacer la configuración correspondiente. Considerar que para crear la cuenta de Yale es necesario un teléfono de US para recibir el código SMS para confirmar la cuenta. Una vez instalada tiene muy buen look y HomeKit funciona excelente. Si es un poco más lenta en ejecutar las acciones de apertura y cierre comparada con Schlage pero en lo personal funciona bien. Actualizaré si con el paso del tiempo hay algún problema.

Unbelievable this lock doesn’t come with a drive in latch lock. I have a solid wood door and I’m reluctant to chisel out the door to fit a strike plate. At 400 plus for this lock it’s insane it doesn’t come with a .20 cent adapter so I don’t have to use the strike plate on the locking mechanism. I took the plate off the lock too it doesn’t have an adapter and you can’t use and older lock either it won’t fit properly. I’m in Canada and I can’t even seem to order the drive in latch which is available on the US site and won’t ship here. Anyways going to return the lock, what a shame at this price it shouldn’t even be a question it should have all the parts required for installation in different scenarios. Update to this I contacted Yale and they have said they will ship the drive in latch to my house free of charge as I’m unable to order it in Canada. Hopefully it arrives soon and fits without any issues, I still feel this lock should come with it or give you the option to choose depending on your door type.

Good quality lock, but it doesn't work in Australia. Amazon and Yale should not allow this product to be sold in Australia. Very disappointed with this lack of coordination between the two vendors. Our installer waisted a few hours on installing the incorrect device before we found out, and we've been without a front door lock for a few weeks as a result.

I love the ability to lock/unlock using my phone, keypad, or remotely when you install the Smart Module. The app is good! The installation required dremiling out my door a little so the strike plate wouldn't hit when I closed my door (my old deadbolt was Shlage, this one needed a little bit more depth), but once I figured out the problem, it only took a few minutes to fix. The app is nice and provides videos, but the videos are for an older model, and a few of the images didn't match, such as the mounting plate is different from the one seen in the video.