JURA GIGA 6 Automatic Coffee Machine, Silver

Long story short........purchased from Amazon, 9 months later the grinder stops working (should be under warranty). Contacted the seller, seller told me to contact Jura.......contacted Jura, they told me to contact the seller because they're not on Jura's "authorized seller" list. Contacted the seller, they tell me they are on the list. Back to Jura with the same response. Seller tells me they'll reach out to Jura. I appreciate the effort from the seller however; the seller should also vouch for the things they stand behind. Never again will I purchase anything made by Jura. I'm told it's going to cost $650 by Jura to get it fixed. I payed around $4000 for this machine & it's less than a year old. There's something seriously wrong with communication between Jura & the seller. Are you "authorized" to sell or not?.?.?

Expensive but well worth the price if you are a coffee lover

Very fun to use but a few issues that should be tweaked. Menu touch screen too sensitive to start the drink when I only wanted to slide to the right for more drink options. It starts the drink and really no way to cancel very effectively, keep having to press cancel during the drink pouring out. As of right now I don’t see a way to custom create my own drink. There is only one way to change the preset drinks. Example would be to have 14 seconds milk foam with 30 seconds of milk so I can add my own hot chocolate. I know it’s a coffee machine but it’s really handy for a nice foamy chocolate. Just would like a feature to turn off the coffee grinder completely. Update: Love the machine so far. Customized my own Hot Chocolate by setting to the lowest setting of coffee. The cancel feature is terrible though, must get fixed, it keeps going and I have to keep pressing cancel. The way you have to edit and customize your drinks is very awkward. If you don’t hold down just right, it will make a drink instead of going into edit mode, wasted many drinks this way trying to get into the edit mode. I wish we could update with new firmware from the website as improvements are made. The app would be nicer if you could customize the drinks that are on the machine and not just App drinks. A few more spaces for labeling drinks are needed, we have to abbreviate especially if we want to show decaf icons. But over all still happy with machine. I wonder if Jura would allow us to send in for these corrections when they get fixed?

The Jura Giga 6 seemingly has a significant design flaw that the company will eventually refuse to correct under warranty. My suggestion is to research other units and spend your money on a device that the company will stand behind if there is a unresolved long term issue. Over my short ownership span, I returned this machine multiple times for the same repetitive error that could not permanently corrected by troubleshooting with the service department despite significant time with telephone instruction. To their credit, the sympathetic representatives agreed to repairs and ultimately sent refurbished units on 2 separate occasions in attempts to find a device that would not default in a similar manner. This seems to indicate they were aware of this issue and hoped a different machine would be less finicky. This is $5000+ coffee maker. When it worked, it was fun to have. Unfortunately, it was not reliable. I defaulted to a $100 Keurig on multiple occasions. The Jura supervisor has now refused to continue correcting their design flaw. The solution is to return for another “repair” for a $500 charge or consider selling it on Amazon Marketplace/EBay. I’m obviously disappointed. My desire was only to have a product that worked as advertised or have the company stand behind their product if it did not perform as advertised. If it failed after several years of use, that would be understandable. However, this problem started early in the ownership process and has continued as documented in their repair history. Good luck with your research. I’d love nothing more than to promote this high end unit. Unfortunately, I’ve had 3 separate machines during a 2-3 years period only to have the same issue that the supervisor decided they could no longer stand behind.

I am writing this review after more than 6 months of persistent struggles with the Jura GIGA 6, a high-end coffee machine that I regret investing my hard-earned money in. I wish I could pack it up and send it back, but the absolute lack of customer support makes this a Sisyphean task. The customer service from Jura is, simply put, non-existent. Calling them leads to endless waits on hold, and emails go unanswered. They do, amusingly, seem to accept faxes, a mode of communication I thought was left behind in the previous century. The machine itself, while aesthetically pleasing, is riddled with frustrating software and hardware issues. Randomly, the touch screen will start reacting as if there is a ghostly finger pressing it - and this happens regardless of whether the screen is dry or wet (refer to the attached photo). This has me standing around, waiting for the phantom touches to stop, before I can even start making my coffee. Another particularly annoying design flaw is with the pre-ground coffee system on top of the machine. One would expect that for this price point, Jura would have a system in place to prevent coffee grounds from spilling over. But alas, my hope was misplaced. More often than not, using this system results in a mess of coffee grounds at the bottom of the machine, which then requires cleaning before the tray can be refitted. Moreover, the water tray sensor seems to have a mind of its own. Despite being emptied, the machine will persist in displaying the 'tray needs to be emptied' alert. After some trial and error, I figured out a work-around - strangely enough, adding water back into the 'empty' tray seems to quell the machine's erroneous alerts. I understand that no machine is perfect, and some quirks are to be expected. But when I invested almost $4,500 in a premium coffee machine, I expected far better performance, less frustration, and most importantly, competent and helpful customer support. The Jura GIGA 6 has sadly fallen short on all fronts. It has turned what should be a delightful daily ritual into an exercise in exasperation. Think twice, or maybe even thrice, before spending your money on this machine. And if you decide to take the plunge, I suggest you also invest in a fax machine. It seems you might need one to communicate with Jura's customer service. In summary, I deeply regret my decision to purchase the Jura GIGA 6. It's a beautiful piece of design that's hampered by numerous frustrating quirks and abysmal customer service, which altogether makes it a poor investment for coffee lovers. Rating: 1 out of 5 stars.